Terms of Service

1. Acceptance

By engaging finchwire for any managed setup, infrastructure deployment, audit, or consultation ("Services"), you agree to these Terms. If you are acting on behalf of a company, you represent that you have authority to bind that entity.

2. Services

finchwire provides sovereign infrastructure services including managed deployment of Business OS, STARA AI, finchwire Cloud, and RHEL Workstations. The precise scope of each engagement is defined in the signed Statement of Work or onboarding confirmation.

• Managed Setup — we provision, configure, and hand over infrastructure to your team.
• Free Audit — a non-binding 20-minute review of your current stack.
• Self-Serve Platform — currently in development; subject to a separate agreement at launch.

3. Sovereignty & Data

Our core value proposition is data sovereignty. For managed deployments, customer data resides on infrastructure in the jurisdiction specified in your Statement of Work (typically EU or MENA). We do not access customer data beyond what is required to deliver the Services, and we do not sell or share it with third parties.

4. Payment & Term

Fees, payment schedules, and engagement length are stated per-engagement. Hardware is invoiced as a one-time capital cost; managed services are billed monthly or annually. Late payments accrue interest at 1.5% per month.

5. Acceptable Use

You agree not to use finchwire infrastructure for illegal activity, unsolicited mass messaging, distribution of malware, or to infringe third-party intellectual property. We reserve the right to suspend service for material violations after written notice.

6. Uptime & SLA

Where contractually specified, we commit to 99.9% monthly uptime for finchwire Cloud and STARA endpoints. SLA credits apply only to the managed-service portion — not customer-maintained systems. Scheduled maintenance (with 48-hour notice) is excluded.

7. Security — Honest Boundaries

We are precise about what our security stack does and does not do. We do not claim absolute protection. Customers remain responsible for access-control hygiene, FIDO2 key management, and the security of their own workstations and accounts.

8. Liability

To the maximum extent permitted by law, finchwire's total aggregate liability is limited to the fees paid by you in the 12 months preceding the claim. Neither party is liable for indirect, incidental, or consequential damages.

9. Intellectual Property

finchwire retains ownership of its methodology, tooling, and documentation. You retain full ownership of your data and of any custom configurations deployed on your infrastructure. Open-source components remain under their respective licenses.

10. Governing Law

For EU customers, these Terms are governed by the laws of Poland; disputes are resolved in Warsaw. For MENA customers, Jordanian law applies with Amman as the venue. Parties agree to attempt good-faith mediation before litigation.

11. Changes

We may update these Terms with 30 days' notice. Continued use after the effective date constitutes acceptance.

12. Contact

Questions: legal@finchwire.com · Encrypted mail: hello@finchwire.com (PGP on request).